The clinicians at NPH are comfortable and fully equipped to use teleheath/online counselling services. While we always prefer face to face work with our clients, it is not always possible. Telehealth is a therefore a very valuable resource. Our video link is through the doxy.me service which is a dedicated and secure health portal. It is very easy to use. Simply tell the Office Staff when making your appointment that you would prefer telehealth and they will give you the address of your clinician’s digital Waiting Room. You simply put this address into your browser five minutes before your appointed time, and enter the Waiting Room and wait for your clinician to connect to you. You’ll still receive your text reminder 24 hours before, just like everybody else. While we do undertake telephone counselling, we prefer video counselling wherever possible.
In order to use telehealth/online counselling services, you will need the following:
- A computer with an inbuilt camera – if you do not have a camera, you can purchase one cheaply from popular computer retailers and attach it to the top of your screen.
- A computer with an inbuilt microphone and speakers – if you do not have these, you can purchase a set of earphones with microphone (or a set of headphones and microphone) cheaply from popular computer retailers.
- Broadband internet connection
Telehealth is now a rebatable service through Medicare. It is billed at the same rates as face to face and if you have a Mental Health Plan, you can receive the normal Medicare rebate. For online counselling for ‘private’ clients, we can generate and send you an invoice for you to use with your Health Insurance Company.