Online Counselling

Dr Edser is comfortable in using the eCounselling format for those who are not local to the Newcastle or Hunter region or who wish to maintain an extra level of anonymity from the general public. Dr Edser has expertise with excellent training and experience in the following evidence-based modalities:

  • Cognitive-Behavioural Therapy
  • Acceptance and Commitment Therapy
  • Schema Focused Therapy
  • Clinical Hypnosis
  • Psychotherapy
  • Psycho-education

eCounselling at NPH

You are very welcome to make an appointment for eCounselling with Dr Edser. You will be treated in exactly the same manner as if you were sitting here in our Consulting Rooms; with respect, warmth and attention. We want your eCounselling experience to flow smoothly and seamlessly, so we request that you read the following information carefully to explain how the process works.


All eCounselling occurs using the Skype software. Skype is a platform that allows people to see, hear and talk to each other over the internet for free. To use Skype you will need three things:

  1. a computer with an inbuilt camera – if you do not have a camera, you can purchase one cheaply from popular computer retailers and attach it to the top of your screen.
  2. a computer with an inbuilt microphone and speakers – if you do not have these, you can purchase a set of earphones with microphone (or a set of headphones and microphone) cheaply from popular computer retailers.
  3. a Broadband internet connection – while Skype is possible on Dial-Up connection, Dial-Up is too slow and unreliable to use in the counselling context.

Finally, you will need to download the free Skype software from the following website:


Once you have downloaded Skype, it always pays to check out all the settings on the program to make sure everything is working. It has a few features which allow you to do this. Another great idea is to have a practice Skype session with one of your friends or family members who have it or can download it. This way, you get to know your way around the software before your eCounselling session so that precious time is not taken up with technical issues. It is your time, so it is important that we have everything familiar and working before eCounselling commences.

Your eCounselling Session

eCounselling is a fee-for-service option for LGBT clients and their families who live in a different locale from NPH. All eCounselling sessions are of 1 hour duration. Dr Edser will begin to wrap up the session in the last five minutes and will have to end the session on time, just as in face-to-face counselling. Because eCounselling is not a face-to-face modality, it is not covered by Medicare under Australian law and does not therefore carry a rebate. Should any session be terminated prematurely because of technical problems, we will contact you and organise a futher time to complete the session so that you will not be disadvantaged.


All eCounselling sessions are $150.00 Australian. If you are paying fees from another country, you will have to calculate your fee in Australian dollars. Our receptionists will assist you with this, but you can also calculate the exchange rate by using the online currency converter below.


Currency Converter


Organising Your Payment

All fees for eCounselling are to be paid before the session commences. Due to the nature of eCounselling, no session will commence until all fees have been attended to. Fees can only be paid by credit or debit card over the phone. If you would like a receipt, please just ask the receptionist and we will be happy to email you one. We request that you ring the office at least a day or two before your session is due to commence to organise these details.

Before Your Session Commences

15 minutes before your session commences, turn on your computer and log in to Skype; Test the sound, microphone and picture quality using the Skype tools; Make sure you are sitting in a comfortable chair and that you have a glass of water and tissues easily accessible; Organise for yourself a period of 1 hour of privacy where you will not be interrupted; It’s a good idea to take your phone off the hook and switch your mobile phone off or to silent; If there is a connection problem during your session, the following options can be tried: we can hang up the call and re-start the connection; we can try turning off the video component and just use audio only; if either of the above do not work, we can postpone the completion of the session until later – NPH office reception staff will contact you by email to organise a further time to complete your hour. Finally, at your scheduled appointment time, connect with Dr Edser using his Skype username.
Dr Edser’s Skype username is: drstuartedser

Scheduling Appointment Times

Newcastle is on the east coast of Australia in the State of New South Wales; Its time zone from the 1st Sunday in April to the 1st Sunday in October is called AEST (Australian Eastern Standard Time) – this is 10 hours ahead of GMT; From the 1st Sunday in October to the 1st Sunday in April the following year, its time zone is called AEDT (Australian Eastern Daylight Time) where daylight saving is observed – this is 11 hours ahead of GMT; It is important that you as the client organise your time so that it coincides precisely with your scheduled appointment time; You can access an online world time zone converter by clicking on the link below. Simply choose ‘Newcastle’ from the drop down menu in the top Location box and ‘your location’ in the Location 1 box underneath it. Then click on the green button ‘Convert Time’. World Time Zone Converter

Making An Appointment for eCounselling

Dr Edser says, “eCounselling using Skype is easy. The set-up procedure is very simple. So make your appointment and let’s talk to see if together, we can help move you forward to greater resolution and happiness. I’ve been there myself and I know it helps”. To make an appointment, please ring the Newcastle Psychology & Health office on the following number from Monday to Friday 9am – 5pm (Newcastle time). If you are calling from outside Australia, you will need your own international dialling code followed by the three numbers below; If you are calling from interstate within Australia, just use the NSW code and the Practice number; And finally, if you are calling from within NSW, just use the Practice number alone. We look forward to hearing from you.

Australia NSW NPH Practice
61 2 4952 9777